"Dell Service Support"

Dell Service Support

“Blue Screen” or “Blue Screen of Death”, terms are quite familiar; you must be acquainted with, if you own a Dell desktop or laptop. Remember, it won’t knock your door. Error message will differ, and accordingly the troubleshooting process needs to be followed.

Ever thought, actually, what lead to the problem? Well, one thing is clear that the Windows is enduring some issues. When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen.

The nightmare may upset anytime, and it may happen with any version of Windows operating system.

I still remember the night, last year, when I was busy in developing a project for my last semester of engineering. It was Dell Service Support which sorted out the issue over the phone, and I took a deep sigh of relief when I resumed computing.

The error message which I had received was: “Stop 0x000000ED (UNMOUNTABLE_BOOT_VOLUME)”. You may also get a different version as: “Stop 0x0000007B (INACCESSIBLE_BOOT_DEVICE)”.

These stop codes always occur during the startup process and can be fixed in pretty similar way. The messages indicate the system has completed the Power-On Self-Test (POST) and it has loaded NTLDR and transferred control of the startup process to NTOSKRNL (the kernel), which in turn is jumbled, and is unable to read the file system at the location it believes it is stored.

Dell repair service did a splendid job in overcoming the hitch. It instructed me to toggle the SATA controller mode in the BIOS from ATA to AHCI mode (or vice versa), aftermath Windows will not be able to talk to the SATA controller because the different modes require different drivers.

The technician involved in the troubleshooting had a great patience. I followed him, and the result was amazing. Later on he sent me an article on my mail ID; it was also related to diagnosing different blue-screen error messages.

Great Dell Support service it was!